PLATFORM TERMS OF USE

1. General Provisions

1.1. Interpretation

The words of which the initial letter is capitalised have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or plural.

1.2. Definitions

“Account” shall mean, in particular, a stored set of the Customer’s data necessary for recognition (authentication) and the web interface provided to the Customer to use the Platform and access its data and settings.

“Company” refers to MYTAXICRM - FZCO, the company registered and acting under the laws of the United Arab Emirates with its registered office at Building A1, Dubai Digital Park, Dubai Silicon Oasis, Dubai, United Arab Emirates, which owns and operates the Website and the Platform, and offers the Services.

“Customer” shall mean a User who is accessing or using the Platform and the Services through a registered Account and under the terms set forth hereby, and that is the end user of the Platform.

“Customer Content” shall mean any information, materials, data, or content, you submit through the Service to your Account, including from your accounts on Ride-Hailing Platforms.

“Drivers” shall mean the Customer’s contractors, employees, etc., whom the Customer may engage to use the Driver portal as the Platform’s separate module.

“Email” shall mean the email address provided by the Customer during the registration process to use the Platform and access the Platform’s features, which shall serve as the official and primary means of communication between the Company and the Customer and which will be used for all communications related to the use of the Platform, including but not limited to matters of payment terms, the Platform’s functionalities, technical support, updates, and any other relevant issues pertaining to the Services provided. The Customer is responsible for ensuring that the indicated Email is accurate and accessible for timely communication.

“Fee” shall mean a fee to be paid by the Customer to the Company to access and use the Platform, as stipulated herein.

“License Period” means one (1) month of the purchased access to use the Platform as specified hereunder, unless otherwise agreed with the Customer via Email.

“Platform MyTaxiCRM” or the “Platform” shall mean the Company’s proprietary, internet-based software-as-a-service (SaaS) application, made available via the Website, and through which the Services are provided.

“Permitted Purpose” shall mean using the Platform only for the Customer's internal purposes - to operate, manage, and control the Customer’s Vehicles fleet and connected data and processes - under the terms set forth herein. “Permitted Purpose” for the Drivers shall mean using the appropriate Platform’s module under the Customer’s permit.

“Ride-Hailing Platform” shall mean an online service such as Uber, Bolt, Uklon, Careem, and any other service that offers taxi services, food and grocery delivery, car rentals, and other related services, provides users with convenient access to various transportation and logistics services through mobile apps or websites, facilitating easy booking, payment, and real-time tracking of orders.

“Services” shall mean the services offered through the Platform.

“User” shall mean an individual or a company, or other legal entity on behalf of which such individual is accessing or using the Platform and the Services, as applicable.

“Vehicle” shall mean a motor vehicle, owned or controlled by the Customer, and added for management to the Platform.

“Website” shall mean the website https://mytaxicrm.com and its subdomains by using which the Company may provide the Services to Users via the Platform.

1.3. Acknowledgment. Eligibility

By accessing or using the Platform and the Service in any way, you agree to and accept these Terms, which will remain in effect at all times while you use the Platform and the Services or any data obtained through the Services.

If you do not agree to the terms and conditions hereof, do not access, or do not use the Platform. These Terms form a legal agreement between you and the Company, governing your use of the Platform made available to you.

By accessing or using the Platform and the Services in any way, you represent and warrant that you have the right, authority, and capacity to enter into these Terms (on behalf of yourself or the entity you represent) and abide by all of their terms and conditions.

If you are accessing the Platform and the Services on behalf of a company, entity, or organisation (collectively “entity”), then you represent and warrant that you: (i) are an authorised representative of that entity with the authority to bind such entity to the Terms; (ii) have read and understand the Terms; and (iii) agree to these Terms on behalf of such entity. All references to “you” in these Terms shall also refer to that entity.

1.4. Amendments

At our sole discretion, we reserve the right to change, update, modify, supplement, or replace these Terms at any time to improve the Platform’s features and the quality of the Services and comply with legal requirements. The new version of the Terms enters into force from the moment it is posted on the Website or via the Platform.

We will make every effort to inform you of any essential changes at least fourteen (14) calendar days before the moment such changes come into force by posting a notice on our Platform, but it is your responsibility to review them. If you do not agree with such changes, you have the right to refuse to receive our Services and stop using our Platform and the Services. You agree to periodically review these Terms to be aware of any such changes.

Continuing to access or use the Platform and the Services after those revisions become effective shall mean your acceptance of any such amendments, whether given notice or not. If you do not agree to the new terms and conditions of the Terms, in whole or in part, please stop using the Platform and the Services.

If any of the terms and conditions of the Terms, or any future modifications thereto, are unacceptable to you, you must discontinue your use of the Platform and the Services.

2. The Platform’s Functionality

2.1. What is the Platform MyTaxiCRM

The Platform MyTaxiCRM is an innovative platform designed to streamline and integrate all processes involved in managing a taxi fleet. It offers comprehensive tools for fleet integrations, Vehicle management, driver management, and fleet finance, aiming to optimise operations and enhance financial performance. By integrating with Ride-Hailing Platforms, the Platform automates dispatching, Vehicle tracking, and driver performance monitoring, reducing reliance on manual processes. With powerful analytics and real-time data, taxi businesses can boost fleet efficiency, improve operational control, and reduce human resources needs, all while cutting costs. MyTaxiCRM ensures optimised fleet performance and streamlined management for businesses of all sizes.

2.2. The Platform’s Features

By using the Platform, you can access the following features:

1. Fleet integrations:
   
   - Ride-Hailing Platforms (working with the combined data from several Ride-Hailing Platforms);
   
   - payment and accounting;
   
   - GPS tracking and monitoring (monitoring the location, speed, and sensor readings of the Vehicle);
   
   - fuel maintenance (factor fuel and maintenance costs into the overall operating structure of your business);
   
   - communication;
2. Vehicle management:
   
   - Vehicle entity management (handling static data (e.g. make, model, year of manufacture, registration number, VIN code, etc.), tracking insurance expiry dates, viewing historical data, monitoring each vehicle's status, and managing installed equipment.
   
   - planning and forecasting of the Vehicles' cycle (planning each Vehicle's schedule, considering maintenance, driver shift changes, working/weekend days, and Vehicle transfer records);
   
   - consolidated performance reporting (monitoring orders, income, and expenses in different breakdowns, and fleet efficiency KPIs);
   
   - Vehicle transfer protocol between drivers;
   
   - Vehicle kilometrage (mileage) control;
   
   - service schedule (automated reminders according to the schedule of regular maintenance);
   
   - branding goals control (following the terms of ride-hailing campaigns to brand Vehicles);
   
   - car accident management (interaction with the police, in case of injuries, with insurance companies);
3. Driver management:
   
   - driver entity management (managing drivers’ personal data, setting individual terms of cooperation, handling financial accounting);
   
   - drivers' performance monitoring (driver engagement and productivity data for analysis, including online hours, trip statuses, shift times, driver/passenger presence, and active ride-hailing platforms);
   
   - onboarding funnel (filling your funnel via call centre, managing leads through statuses and hiring supervision, and controlling the cost of acquisition);
   
   - candidate and driver blacklist (collecting relevant information from partner fleets with the ability to provide characteristics and comments);
   
   - driver-to-management queries processing system (enabling drivers to submit requests to management);
   
   - Driver portal (you may engage Drivers to use the Driver portal (a separate system UI access for your Drivers, where each of them can control the elements of interaction related to the fleet: agreed terms of cooperation, information about individual earnings and expenses, additional bonuses and/or discounts from partners, various limits, the history of car transfer reports, and much more));
4. Fleet finance:
   
   - models of fleet business set-up;
   
   - financial relationships with drivers (general collection and presentation of drivers’ cash flow information (income and expense components of driver and Vehicle performance, balances, bonuses, down payments, deposits, debt, penalties, etc.);
   
   - transactions, operations, and interactions with contractors;
5. Other features:
   
   - multi-level role system (establishing a multi-level role-based separation system for fleet employees);
   
   - internal task management system;
   
   - ERP for internal staff (managing cooperation terms, internal KPIs, control of operational and financial aspects (balance sheets, income, expenses, internal project management));
   
   - business consulting services for fleets (such services are available only through prior individual arrangements);
   
   - custom dashboards (such services are available only through prior individual arrangements);
6. provide payment of Fees through the payment methods available within the Platform;
7. change your password on the Platform;
8. update personal info on the Platform;
9. use other available features of the Platform.

2.3. Vehicle Management

The Vehicle is considered added to the Account by the Customer for its management using the Platform when the Customer successfully registers/adds the Vehicle within the Account ("Cars” page on the "Company” level), which includes providing the necessary details such as the Vehicle’s identification number (VIN), model, plate number, year of production and any other relevant information required by the Platform. Once this information is verified and successfully integrated into the system, the Vehicle is officially linked to the Customer's Account and can be managed through the Platform's available features and functionalities. The Customer will then be able to perform various operations related to the Vehicle, such as tracking, updating, and using other Platform tools specific to the Vehicle's management.

The Customer acknowledges and agrees if the Vehicle is removed from the Account, or otherwise rendered inactive, and the Customer, whether intentionally or unintentionally, continues to use the Platform’s features in relation to such Vehicle, the Company may, at their sole discretion, take the following actions:

1. terminate the Customer’s access to the Platform immediately by providing prior notice, and/or
2. charge the Customer the applicable Fee for such Vehicle as if it remained active in the Platform for the relevant License Period(s). The Customer shall remain liable for any such Fees, and the Company reserves the right to pursue all available legal remedies to recover these amounts.

In the event of fraudulent or unauthorised use of the Platform as described above, the Company may issue an invoice for the applicable Fees, which the Customer shall pay within three (3) calendar days of issuance. The Company may suspend or terminate access to the Platform immediately in case the Customer fails to pay such Fees.

The Customer acknowledges that information about Vehicles is automatically integrated into the Account from various Ride-Hailing Platforms. By default, the Customer agrees that the management of the Vehicles listed within the Сustomer’s Account, which are automatically integrated from the relevant Ride-Hailing Platforms, will be managed through the Platform unless otherwise mutually agreed between the Company and the Customer. To remove a Vehicle from the Account that the Customer does not want to utilise within the Platform, the Customer must submit a request to the Company either via the Company’s email provided on the Website or using the Platform’s support interface. The Company shall process such requests in a timely manner at its discretion and will remove the requested Vehicles from the Customer’s Account within a reasonable timeframe.

2.4. Modifications and Updates of the Platform

We reserve the right, at our sole discretion, to change, modify, terminate, suspend, or discontinue, temporarily or permanently, the Platform or any Service to which it connects, at any time without any restrictions with or without notice and without liability to you. You shall not have the right to make any changes to the Platform.

The Company may, from time to time, provide enhancements or improvements to the features/functionality of the Platform, which may include patches, bug fixes, updates, upgrades, and other modifications.

Such updates and modifications may alter or remove certain features and/or functionalities of the Platform. You acknowledge that the Company has no obligation to: (i) provide any updates, or (ii) continue providing or enabling any specific features and/or functionalities of the Platform for you.

Additionally, you agree that all updates or other modifications will be (i) considered an integral part of the Platform, and (ii) governed by the terms and conditions set forth herein.

3. Access to the Platform

3.1. Access

Any use of the Platform functionality is available exclusively to registered Users. Access to the Platform is granted through a registered Account on the Website, which enables the Customer to access and utilise the full range of features and Services provided by the Platform. The Customer's Account serves as the gateway to the Platform, allowing them to interact with its functionalities, manage settings, make transactions, and engage with the various tools and services offered. Only Users who have completed the registration process, including providing accurate and up-to-date information, are granted access to the Platform's features.

You acknowledge and guarantee to use the Platform exclusively for the Permitted Purpose specified herein and to take all necessary measures to ensure the security of the Platform, including preventing unauthorized third parties from accessing the Platform.

3.2. Registration Process

To use the Platform and access the Platform’s features, you need to sign up for a personal Account and be issued a username (login) and password (“login credentials”). You should use the “Book demo” tab and fill out the provided form or contact the Company via email provided on the Website. You must provide accurate information, namely: contact phone number, Email, first and last name, the country(s) where your fleet operates, the size of your fleet, the Ride-Hailing Platform you work with, the model your fleet operates, and other information required.

We reserve the right to change the registration form and add new fields and, accordingly, therefore, require you to provide additional information to keep your Account active.

The Company’s manager will reach out to you to discuss cooperation and may request additional information on your company or your fleet.

All information you submit to the Account must be complete, accurate, truthful, reliable, and lawful. All personal data provided is processed under our Platform Privacy Policy.

After successful moderation, the Company creates your Account and provides you with personal login credentials to access the Platform and its functionality.

3.3. Account Management

You may use the Services only through your login credentials. You may not share your Account credentials or make your Account available to third parties.

If your company has multiple Users accessing the Platform, you are responsible for indicating how many authorized Users will access the account. You need to manage this list to ensure that only approved individuals have access.

You are responsible for ensuring the security of the Account credentials, and you are liable for all actions performed under your Account, including those conducted by authorized third-party representatives. Furthermore, you must immediately notify the Company of any unauthorized use of your Account or any other breach of security relating to the Service.

3.4. License Period and Duration

Access to the Platform will remain valid and in effect for the duration of the License Period(s), provided that the Customer meets and fulfils all obligations outlined in these Terms.

The standard License Period is considered to be one (1) month unless otherwise agreed upon by the Company and the Customer via Email. Each new License Period will begin immediately following the conclusion of the previous one unless both the Company and the Customer mutually agree to a different start date or duration for the License Period.

Should the Customer and the Company agree to renew or extend the access to the Platform, the License Period will continue based on the terms agreed upon at the time of renewal, with new periods commencing accordingly. Any changes to the License Period will be communicated via Email and mutually agreed upon.

3.5. Termination of the Access to the Platform

Termination by the Company. The Company shall have the right to revoke the rights to use the Platform (the license), suspend the access to the Platform, or terminate the access to the Platform in the following cases:

1. you fail to meet the agreed payment terms;
2. you don't follow these Terms or any legal requirements;
3. you engage in activities prohibited by the Platform;
4. you ignore emails, notifications, or requests from the Company and fail to provide the requested information.

The Company may terminate the access to the Platform at any time for any reason, giving one full License Period’s notice to the Customer via Email.

If the Customer delays payment by more than three (3) calendar days, the Company has the right to immediately terminate the Customer’s access to the Platform by sending a notice to the Customer via Email. The Company is not obligated to resume access until the Customer fulfils payment obligations. Such suspension of access to the Platform by the Company shall not constitute a breach of the terms and conditions hereof.

Termination by the Customer. The Сustomer can terminate the access to the Platform for any reason, giving one full License Period’s notice to the Company via Email. If recurring payments are involved, the Customer shall give at least one month’s notice before the next scheduled payment.

Regardless of the reason for termination, the Customer must pay for all License Period(s) up until the termination date, including any days of actual use if the License Period has not yet ended unless otherwise agreed between the Customer and the Company.

Upon termination of the Account, all data associated with the Account will be deleted, unless otherwise legally prohibited or required. The Сustomer remains liable for all obligations related to the Account even after the Account is suspended or terminated.

4. Financial Terms and Payment Procedure

4.1. Pricing

The Customer shall pay the Company the Fee for each License Period that consists of the fixed fee for each Customer’s Vehicle added to the Platform. The total amount of Fee for access to the Platform MyTaxiCRM is based on the number of Vehicles registered under the Customer’s Account. Pricing tiers, discounts, and any applicable fees are determined by the Company and communicated to the Customer via Email.

The Customer acknowledges that subscription pricing may vary depending on the number of Vehicles and any additional services requested. A detailed breakdown of pricing will be provided by the Company as part of the subscription offer.

The Customer agrees that all pricing communications via Email, including offers, adjustments, and confirmations, constitute legally binding agreements.

4.2. Invoicing and Payment Terms

The total cost of access to the Platform provided shall comprise the sum of all invoices paid. The invoice will be sent to the Customer electronically via Email. The process of the Company's invoice issuance (in particular, the automatic generation of invoices) depends on the payment methods chosen by the Customer.

One-Time Payments (Non-Recurring)

At the beginning or the end of each License Period (as mutually agreed upon by the Company and the Customer), the Company calculates the amount of the Fee according to the number of added Vehicles and provides the Customer with an invoice via Email. The Customer must make the payment within three (3) calendar days from the date of the invoice issuance unless otherwise agreed with the Company.

For payments made through payment links, the Company will provide a link to complete the payment via trusted payment service providers or electronic payment institutions.

If the Customer changes the number of registered Vehicles, the Company will communicate the updated pricing via Email. The new pricing will be effective upon the Customer’s confirmation via Email and will be applied at the start of the next License Period.

In the event of a payment dispute related to one-time payments, the Customer shall notify the Company via Email within three (3) calendar days of receiving the invoice. The Company will thoroughly review the issue, assess all relevant details, and take the necessary steps to resolve it in a timely and effective manner.

Recurring Payments (Subscription) with Automatic Billing

For the Customers who choose the payment subscription model for recurring payments, it may include special procedures for automatic invoice generation and automatic write-off of the cost for the respective License Period.

An invoice for the subscription will be sent to the registered Email one day before, or on the day when, the automatic charging of the relevant Fee is processed from the Customer’s card or bank account. The Contractor's automatically issued invoices via the Customer’s Email will indicate the specific cost that will be charged by the Company using the subscription model for recurring payments.

IF THE CUSTOMER AGREES TO A RECURRING PAYMENT MODEL, THE COMPANY SHALL AUTOMATICALLY CHARGE THE FEE FOR ALL VEHICLES ADDED TO THE CUSTOMER’S ACCOUNT DURING THE LICENSE PERIOD WITHOUT PRIOR NOTICE TO THE CUSTOMER ON THE TOTAL FEE FOR THE RELEVANT LICENSE PERIOD. THE CUSTOMER ACKNOWLEDGES AND AGREES TO THE AUTOMATIC ADJUSTMENTS OF THE TOTAL FEE BASED ON THE TOTAL NUMBER OF VEHICLES ADDED AND AUTHORISES THE COMPANY TO CHARGE THE RELEVANT FEE ACCORDINGLY.

If the Customer has any concerns or disputes regarding the billed and charged amount, the Customer must notify the Company via Email within one (1) calendar day of charging the amount. The Company will thoroughly review the issue, assess all relevant details, and take the necessary steps to resolve it in a timely and effective manner.

Onboarding Fee

The Customer may be required to pay a one-time onboarding fee for each Vehicle registered by the Customer on the Platform if agreed upon with the Customer via Email (the “Onboarding Fee”). The Onboarding Fee may, at the Company’s discretion, be split into multiple instalments, with the terms and schedule of such instalments to be agreed upon via Email and specified in the applicable invoice(s). Additionally, other one-time payments may be required for related services provided by the Company, with the detailed terms and conditions to be mutually agreed upon and specified via Email.

4.3. Payment Methods

The Fee may be paid in EUR/USD/UAH/PLN/AED or other currency, as agreed upon with the Company. All amounts due hereunder shall be paid by the Customer using one of the following payment methods, as set forth below, subject to the availability of the method and mutual agreement between the Company and the Customer via Email.

Payment via Bank Transfer

The Customer may provide payments to the Company’s bank account via wire transfer or other forms of electronic bank transfer, as specified by the Company in an appropriate invoice. All bank transfer payments must be processed in the currency specified in the invoice, and the Customer shall pay all banking fees related to the wire cashless SWIFT transfer of funds to the Company's bank account.

Payment via Stripe

The Customer may provide a web payment using the electronic money institution Stripe (“Stripe”). The Customer may be offered the option to make the payment via the Stripe payment link unless otherwise established by the Company. The Company may issue a payment link to the Customer via Email, allowing the Customer to make a one-time or recurring payment via Stripe. Upon clicking the link, the Customer will be redirected to the Stripe payment page to complete the transaction.

When the Customer adopts payment services provided by Stripe, the Customer acknowledges and agrees that these payment services are provided by Stripe and are subject to the Stripe terms and conditions and other policies, in particular, the Stripe Connected Account Agreement (available at stripe.com/legal/connect-account ), which includes the Stripe Services Agreement (available at stripe.com/legal/ssa), and Stripe Privacy Policy (available at stripe.com/us/privacy) or other legal agreements or restrictions in connection with their use of a given payment method (the “Stripe Agreements”). The Customer that chooses the payment method via Stripe also agrees to be bound by the Stripe Agreements (if such acceptance of the Stripe Agreements is required by Stripe to make payments), as the same may be modified by Stripe from time to time. The Company assumes no liability or responsibility for any payments the Customer makes through Stri

Payment via Bank Check

The Customer may make payment via bank check issued to the Company. The check must be received by the Company within three (3) calendar days from the date of the invoice. The Customer is responsible for ensuring that the check is properly issued, delivered, and received on time. The Customer shall also bear any applicable fees or charges related to the processing of the check, including but not limited to any bank fees or administrative costs incurred during the payment process.

Payment via POS Terminal

Payments may be provided via a point-of-sale (POS) terminal. The Customer may pay using a valid debit/credit card or any other acceptable form of electronic payment at the time of the transaction. The Customer is responsible for ensuring that the payment is successfully processed at the time of the transaction. Payment must be made under the terms specified herein. Unless otherwise specified, the Customer shall cover any fees or charges related to the use of the POS terminal, including transaction fees or other associated costs.

Other Payment Methods

The Customer may agree with the Company on alternative payment methods, subject to mutual agreement on the terms, conditions, and security considerations associated with such methods.

4.4. Changes to Pricing

The Company reserves the right to change the Fee and modify its payment terms and processing policies at any time. Such changes will be communicated to the Customers in advance, and any updates will take effect at the start of the next License Period.

We will make all efforts to notify you of any Fee changes with thirty (30) calendar days prior notice before the new Fee takes effect. This notice may be sent via Email to ensure your notice delivery.

If you do not agree to the new pricing, you may choose to terminate your access to the Platform provided the termination meets the conditions outlined herein, specifically that the Customer gives written notice of termination at least one (1) License Period in advance, or at least one (1) month before the next scheduled payment for recurring payments.

4.5. Taxes and Transaction Fees

The Customer acknowledges and agrees to pay taxes, levies and other obligatory payments related to the obligations hereunder they shall pay under the applicable laws in the amount according to the procedures and under the terms provided by the applicable laws. Any additional fees (e.g., transaction fees, service charges, international transfer fees, etc.) incurred due to the chosen payment method shall be the responsibility of the Customer.

4.6. Refunds and Cancellations

Refund for Unused Vehicle

All payments made by the Customer are final, and no refunds or returns will be provided unless otherwise determined by the Company and explicitly stated herein.

If a Vehicle is not utilised in the Platform due to valid reasons such as an accident, sale, or similar circumstances, the Customer may request a refund of the Fee paid for that Vehicle for the applicable License Period, provided the following conditions are met:

1. the Customer submits a refund request via Email, along with sufficient documentary evidence (e.g., accident report, sale agreement, etc.), no later than three (3) calendar days before the issuance of the invoice for the upcoming Fee payment.
2. the Vehicle was not utilised in the Platform for the entire License Period due to the stated valid reasons.

The Company may, at its sole discretion, approve or deny the refund request after reviewing the submitted evidence. If the request is approved, the Company may refund the Fee for the unused Vehicle. This clause does not obligate the Company to provide refunds and does not change the general non-refundable nature of payments.

Refund for Unused Subscription Period

If the Customer purchases an annual subscription consisting of twelve (12) License Periods and decides to terminate the Service before the end of the annual subscription, a refund may be requested for the unused portion of the subscription, by submitting a request via Email to the Company, provided the termination meets the conditions outlined herein, specifically that the Customer gives written notice of termination at least one (1) License Period in advance, or at least one (1) month before the next scheduled payment for recurring payments.

If the Company approves such a refund, it will be calculated pro rata for the remaining unused License Periods, excluding any discounts applied to the annual subscription and administrative fees determined by the Company.

The Customer is not entitled to a refund if the subscription consists of fewer than twelve (12) License Periods unless otherwise determined by the Company.

5. Intellectual Property and License Terms

5.1. Ownership and License

All rights, titles, and interests in and to the Platform, including those arising in connection with the Platform and the provision of the Services, belong to the Company, its affiliates, partners, licensors, or designated third parties, if any. This includes but is not limited to any intellectual property rights, patents, trademarks, copyrights, and trade secrets associated with the Platform and its underlying technologies.

By accessing the Platform through the appropriate personal login credentials provided by the Company, you are granted a limited right to use the Platform under these Terms and the EULA, subject to your compliance with all relevant conditions.

The Company grants the Customer a non-exclusive, non-transferable (except for the limited right to engage Drivers for use of the Driver Portal), non-sublicensable, revocable, and limited license to access and use the Platform for the Permitted Purpose. The Permitted Purpose includes operating, managing, and controlling the Customer’s vehicle fleet and handling connected data and processes of connected data and processes, as outlined in these Terms and the EULA.

The Customer may add Drivers to use the Drivers portal, which is part of the Platform and contains certain features connected to the Platform. The Permitted Purpose for the Drivers shall mean using the appropriate Platform’s module under the Customer’s permit. The Company shall ensure that the Drivers comply with the rights, obligations, and conditions for using the Platform, as established by these Terms, the EULA, and any other applicable policies or rules. This includes ensuring that Drivers understand and adhere to all rules, regulations, and responsibilities associated with their access to and use of the Platform and that their use of the Platform does not violate any legal or contractual obligations.

You acknowledge and agree to use the Platform and the Services in full compliance with these Terms, the EULA, and all applicable local, national, and international laws and regulations, including but not limited to data protection, privacy, and intellectual property laws. Additionally, the Company reserves the right to modify, suspend, or terminate your access to the Platform at its discretion, in accordance with the EULA and applicable law.

For a detailed understanding of your rights and obligations, including the scope of the license, restrictions on usage, and guidelines for accessing and using the Platform, please review the EULA that governs your use of the Platform and outlines the terms of the license and your responsibilities as the Platform User.

5.2. Trademarks

All trademarks, logos, brand names, service marks, trade dress, or any similar names and marks (“Trademarks”) displayed on the Platform, whether owned by the Company or other third-party owners, are intended solely for use in connection with the Platform and the Services provided. These Trademarks cannot be used for any other purpose without the explicit, written consent of the Company or the respective third-party owner. You are prohibited from removing, altering, or duplicating the Trademarks owned by the Company or any third party that you access through the Platform and the Services.

5.3. Customer Content

You retain ownership of your Customer Content, including any Customer Content from your accounts with Ride-Handling Platforms that is transmitted, processed, or stored within the Platform and the Service. By transmitting, processing, or storing your Customer Content through the Service, you grant the Company a worldwide, non-exclusive, and time-limited license to access, use, process, copy, store, distribute, perform, transmit, export, and display your Customer Content via the Platform. This license also allows the Company to access your Account as necessary for the following purposes: (i) to provide, maintain, operate, enhance, and update the Service; (ii) to resolve or prevent service, security, support, or technical issues; and (iii) to comply with legal obligations.

You are solely responsible for ensuring the accuracy, quality, content, and legality of your Customer Content, as well as any actions initiated by it. You represent and warrant that: (i) you have obtained all necessary rights, releases, and permissions to transmit your Customer Content through the Platform and the Service, as well as to initiate any actions related to your Customer Content within the Platform and the Service; and (ii) your Customer Content, and its transmission, processing, storage, and use as permitted by these Terms or through your Account, will not violate any laws, regulations, these Terms, or the terms of any applicable Ride-Haling Platforms; (iii) the Customer Content you provide does not infringe upon intellectual property rights and does not pose legal risks to the Company or other Platform Users. Furthermore, you acknowledge and agree that you shall be solely liable for all third-party claims regarding the Customer Content, you upload to the Platform, including those related to third-party intellectual property rights.

6. Integrations with Ride-Hailing Platforms

The Platform provides only technical and software capabilities for integration with Ride-Hailing Platforms. The Company offers and/or enables this integration solely within the functional scope of the Platform and is not responsible for the content, functionality, or availability of such third-party services. We are not affiliated, associated, authorised, endorsed by, or in any way officially connected with these third-party services (or any products or other services associated therewith).

You acknowledge and agree that you access and use the Platform functionality, including the integrations with your accounts on Ride-Hailing Platforms, at your initiative and risk. The Company is not responsible for the accuracy or reliability of any information, data, opinions, advice, or statements made by, on, or through such third-party services.

You understand and agree that the Company is not liable or responsible for the functionality, reliability, availability, quality, or performance of Ride-Hailing Platforms or the interoperability of such third-party services with the Platform and the Services (a connection with a Ride-Hailing Platform may become unavailable or no longer function properly as a result of changes made by the third-party provider). Any support and maintenance for Ride-Hailing Platforms will be provided by the relevant third-party provider (and not by the Company).

During the implementation of such integration, the interaction between you and the relevant Ride-Hailing Platforms is governed by the terms of use of those third-party services. You shall solely ensure compliance with applicable terms of use, privacy policies and other applicable rules of such Ride-Hailing Platforms and shall indemnify the Company from any claims regarding your use of the Platform.

The Company shall not be held responsible if any functionality of the Platform becomes unavailable, impaired, or altered due to limitations, changes, restrictions, or policies imposed by your account on the Ride-Hailing Platform, including but not limited to updates, modifications, account suspensions, or any other actions taken by the Ride-Hailing Platform.

7. Data Privacy

You acknowledge that your access to and use of the Platform and the Services is also conditioned on your acceptance of and compliance with our Platform Privacy Policy. We have implemented and maintain physical, technical, and administrative security measures designed to protect the Platform and the Customer’s Content from unauthorised access, destruction, use, modification, or disclosure. Please read the Platform Privacy Policy carefully before using our Platform and the Services.

You undertake to ensure compliance with all applicable laws and regulations concerning the protection of personal data when processing Driver's personal data, including but not limited to data from Ride-Hailing Platforms. You acknowledge that the responsibility for ensuring that any data scraping, collection, or processing of personal data from Ride-Hailing Platforms is lawful and in accordance with relevant privacy laws rests solely with you. Furthermore, you will be responsible for any sanctions imposed by regulatory authorities or any claims made by third parties.

8. Warranties, Liability, Indemnity

8.1. Warranty Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE PLATFORM, THE SERVICES, AND ANY DATA OR INFORMATION MADE AVAILABLE IN CONJUNCTION WITH OR THROUGH THE SERVICES ARE PROVIDED ON “AS IS” AND “AS AVAILABLE” BASIS, WHICH MEANS AS YOU SEE THEM NOW AND WHICH ARE AVAILABLE TO YOU.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY EXPRESSLY WAIVES ALL WARRANTIES, REPRESENTATIONS AND CONDITIONS, EXPRESS OR IMPLIED, INCLUDING QUALITY WARRANTIES, FITNESS FOR A PARTICULAR PURPOSE AND OTHER WARRANTIES REGARDING THE USE OF THE PLATFORM AND THE SERVICES. THE COMPANY DOES NOT WARRANT THAT THE PLATFORM AND THE SERVICES OR INFORMATION OFFERED ON OR THROUGH THE SERVICES WILL BE UNINTERRUPTED, ACCURATE, USEFUL, OR FREE OF ERRORS, VIRUSES OR OTHER HARMFUL COMPONENTS AND DOES NOT WARRANT THAT ANY OF THE FOREGOING IF ENCOUNTERED, WILL BE CORRECTED.

WITHOUT LIMITATION TO THE FOREGOING, THE COMPANY PROVIDES NO WARRANTY OR UNDERTAKING AND MAKES NO REPRESENTATION OF ANY KIND THAT THE PLATFORM, THE SERVICES WILL MEET YOUR REQUIREMENTS, ACHIEVE ANY INTENDED RESULTS, BE COMPATIBLE OR WORK WITH ANY OTHER SOFTWARE, APPLICATIONS, SYSTEMS OR SERVICES, WILL COMPLY WITH ANY PERFORMANCE OR RELIABILITY STANDARDS.

YOU UNDERSTAND AND AGREE THAT ANY INFORMATION OBTAINED THROUGH USING THE PLATFORM AND ITS FUNCTIONS IS AT YOUR SOLE RISK. NO INFORMATION, SUGGESTIONS, OR OUTPUT OBTAINED BY YOU FROM THE PLATFORM OR THROUGH THE SERVICES FUNCTIONS SHALL CREATE ANY WARRANTY NOT EXPRESSLY MADE HEREIN.

8.2. Limitation of Liability

THE COMPANY IS NOT RESPONSIBLE FOR YOUR USE OF THE PLATFORM AND ANY AVAILABLE SERVICES. YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT THE USE OF THE PLATFORM AND THE SERVICES IS AT YOUR SOLE RISK.

THE COMPANY ASSUMES NO LIABILITY TO YOU OR ANY OTHER PARTY FOR ANY INJURY, LOSS, OR DAMAGE OF ANY KIND OR NATURE, OR ANY DAMAGE ASSESSED OR ASSERTED AGAINST, OR ANY LIABILITY INCURRED BY OR IMPOSED ON YOU OR ANY OTHER PARTY, WHETHER DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL, INCLUDING BUT NOT LIMITED TO THE PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, LOSS OF USE, DATA, OR PROFITS, OR BUSINESS INTERRUPTION, HOWEVER, CAUSED AND UNDER ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE), ARISING FROM OR IN CONNECTION WITH THE USE OF THE PLATFORM OR THESE TERMS EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

NOTWITHSTANDING ANY DAMAGES THAT YOU MIGHT INCUR, THE ENTIRE LIABILITY OF THE COMPANY HEREUNDER FOR ANY DAMAGES, REGARDLESS OF CAUSE, SHALL NOT EXCEED THE AMOUNT PAID FOR ACCESS TO THE PLATFORM. ONLY DOCUMENTED LOSSES ARE ELIGIBLE FOR COMPENSATION, AND IN NO EVENT SHALL THE COMPANY BE LIABLE FOR THE LOST PROFITS OR ANY SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES INCURRED BY THE USER.

THE COMPANY IS NOT AND SHALL NOT BE RESPONSIBLE FOR ANY INTERACTION BETWEEN THE USER AND THIRD-PARTY PROVIDERS, INCLUDING RIDE-HAILING PLATFORMS, WHOSE WEBSITES, PLATFORMS, APPLICATIONS, AND SERVICES ARE LINKED TO OR INTEGRATED WITH THE PLATFORM.

8.3. Notice of Non-Affiliation and Disclaimer

THE COMPANY USES TRADEMARKS OF RIDE-HAILING PLATFORMS (UBER, BOLT, UKLON, CAREEM, AND OTHER RIDE-HAILING PLATFORMS, IF ANY) ONLY TO IDENTIFY OR REFER TO RIDE-HAILING PLATFORMS, AND SUCH USE IS NECESSARY TO INDICATE THE INTENDED PURPOSE OF THE PLATFORM AND THE SERVICES AND IS PROVIDED IN GOOD FAITH. THE COMPANY IS NOT AFFILIATED, ASSOCIATED, AUTHORISED, ENDORSED BY, OR IN ANY WAY OFFICIALLY CONNECTED WITH RIDE-HAILING PLATFORMS, ITS COMPANIES, ITS SUBSIDIARIES, OR ITS AFFILIATES. RIDE-HAILING PLATFORMS’ NAMES, LOGOS, PRODUCTS OR SERVICE NAMES, TRADEMARKS, SERVICE MARKS, TRADE DRESSES, AS WELL AS RELATED NAMES, MARKS, EMBLEMS, AND IMAGES, BELONG TO THEIR RESPECTIVE OWNERS.

Non-Affiliation with Uber

We are not affiliated, associated, authorised, endorsed by, or in any way officially connected with Uber Technologies, Inc. or any of its subsidiaries or affiliates. Uber names, logos, products or service names, trademarks, service marks, trade dress, as well as related names, marks, emblems, and images belong to Uber Technologies, Inc. or its respective owners.

Non-Affiliation with Bolt

We are not affiliated, associated, authorised, endorsed by, or in any way officially connected with Bolt Technology OÜ or any of its subsidiaries or affiliates. The Bolt name and logo are trademarks of Bolt Technology OÜ or its affiliates. All rights reserved.

Non-Affiliation with Uklon

We are not affiliated, associated, authorised, endorsed by, or in any way officially connected with UKLON LTD or any of its subsidiaries or its affiliates The Uklon name and logo are trademarks of UKLON LTD or its affiliates. All rights reserved.

Non-Affiliation with Careem

We are not affiliated, associated, authorised, endorsed by, or in any way officially connected with Careem Networks FZ-LLC or any of its subsidiaries or affiliates. The Careem name and logo are trademarks of Careem Networks FZ-LLC or its affiliates. All rights reserved.

8.4. Indemnity

You access the Platform and use the Services at your own risk and for your sole responsibility. You agree to indemnify, defend and hold the Company and its affiliates, officers, employees, agents, partners, licensors, contractors, service providers (if any) harmless from any and all claims, demands, liabilities, losses, costs, and expenses (including reasonable attorneys’ fees), due to or arising out of: (i) your use of the Platform and the Services, including any integration with Ride-Hailing Platforms, which may result in claims related to intellectual property rights, privacy violations, or other third-party rights; (ii) your violation of these Terms, including the violation of any applicable laws or regulations of the United Arab Emirates or any other jurisdiction; or (iii) your violation of the terms of use of Ride-Hailing Platforms or any third-party website, platform, application or services integrated with the Platform; (iv) your Customer Content, or your use of Customer Content within the Platform and the Services; (v) any claims or damages arising from the handling of personal data, particularly in cases where the User fails to comply with applicable data protection laws.

9. Miscellaneous Provisions

9.1. Applicable Law

We operate and manage the Platform and the Services from our office in the United Arab Emirates. All matters relating to the Platform and the Services or these Terms shall be governed by the applicable laws of the United Arab Emirates, without regard to its conflict of law provisions.

9.2. Dispute Resolution

If you have any questions to the Company regarding these Terms or certain disputes that affect the use of the Platform or receipt of the Services, you agree to contact the Company first to try to resolve such Disputes through negotiation.

All disputes arising in connection with these Terms that cannot be resolved by negotiation shall be settled by the appropriate courts of the United Arab Emirates. The law of the United Arab Emirates shall apply to dispute resolution.

9.3. Severability and Waiver

Unless otherwise specified in these Terms, these Terms constitute the entire agreement between you and us concerning access to the Platform and the Services.

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law, and the remaining provisions will continue in full force and effect.

Except as provided herein, the failure to exercise a right or to require the performance of an obligation under these Terms shall not affect an ability to exercise such right or require such performance at any time thereafter, nor shall the waiver of a breach constitute a waiver of any subsequent breach.

9.4. Legally Binding Email Communication

All communications related to pricing, subscription terms, modifications, renewals, cancellations, and payment obligations hereunder shall be conducted via Email.

The Customer agrees that Email correspondence, including but not limited to negotiations, notifications, confirmations, approvals, and acknowledgments, constitutes a legally binding agreement between the Company and the Customer. Any request for subscription activation, modifications, or cancellations sent from the Customer’s registered Email address shall be considered an official and binding instruction. No physical signature or separate written contract is required unless explicitly stated herein or mutually agreed upon.

The content of such electronic communications, documents, and other materials sent via Email shall have legal force, create rights and obligations for the Customer and the Company, shall be considered evidence of ordering the Services and the performance of obligations hereunder, including payments to access and use of the Platform, as outlined herein.

The Customer is responsible for ensuring the security and access control of their registered Email account. The Company is not liable for unauthorised access or misuse of the registered Email.

9.5. Confidentiality

The Customer acknowledges and agrees that all information related to the pricing, financial terms, technical specifications, business strategies, and any other confidential deals, arrangements, or negotiations provided with the Company (the“Confidential Information”) are confidential. The Customer agrees not to disclose, publish, distribute, or make such Confidential Information available to any third party without the prior written consent of the Company. Furthermore, the Customer agrees not to use the Confidential Information for any purpose other than to use the Platform and Services as expressly authorised by the Company.

9.6. Written SaaS Agreement

You may enter into a separate written SaaS Agreement (Software as a Service agreement) with us to obtain access to the Platform and use our Services. If you wish to do so, we will provide you with a draft of the agreement for signing, which, along with these Terms and the EULA, will govern your use of the Platform and Services.

In the event of any conflict or inconsistency between these Terms, the EULA, and the signed SaaS Agreement, the terms of the SaaS Agreement signed between you and the Company shall prevail.

When using the Platform, including making payments via electronic money institutions such as Stripe or similar, the Company may require you to acknowledge and comply with these Terms, which are necessary for the proper use of the Platform and for carrying out transactions.

The SaaS Agreement signed may be amended or terminated under the terms thereof. However, termination of the SaaS Agreement does not affect your obligations under these Terms or the EULA, unless explicitly stated otherwise in the SaaS Agreement.

9.7. Feedbacks

We welcome your comments, suggestions or other feedback (“Feedback”) about how to improve the Platform and the Services. By submitting the Feedback in any manner to us, you grant us the unlimited right, at our discretion, to use, disclose, and otherwise exploit the Feedback, in whole or in part, without any restriction or compensation to you. If we accept your submission, we do not waive any rights to use similar or related ideas or feedback previously known to us, developed by our employees, or obtained from sources other than you.

9.8. Third-Party Services

The Platform may provide access to third-party services through links or integrated features. The Company does not control and is not responsible for these third-party services' content, terms, privacy policies, or practices. By using the Platform, you acknowledge and agree that the Company is not responsible for any loss or damage incurred due to your interactions with third-party services. We strongly advise you to read the terms and conditions and privacy policies of any third-party services you visit.

9.9. Termination of these Terms

These Terms will remain in full force and effect until terminated by the Company or by you, and as long as you continue to access or use the Platform and the Services. All provisions of these Terms that, by their nature, should survive termination, including, but not limited to, disclaimers of warranties, limitations of liability, intellectual property rights, and any other provisions regarding dispute resolution, indemnity, and the Company’s rights and remedies, will remain in effect.

The Company may, in its sole discretion, at any time, suspend or terminate these Terms with or without prior notice and may terminate or suspend your access to the Platform under the terms stated herein. In the event of termination, any fees or payments owed to the Company for the use of the Platform or Services up to the date of termination shall remain due and payable. No refunds will be provided for any fees paid in advance unless explicitly stated otherwise.

Termination of these Terms will not limit any of the Company's rights or remedies at law or in equity in case of breach by you of your obligations set forth hereby.

The Company shall not be liable for any consequences resulting from the termination of these Terms, including but not limited to the loss of access to the Platform and the Services, data, or any other content. You acknowledge and agree that the termination of these Terms is at the sole discretion of the Company and is not a breach of any agreement or obligation on the part of the Company.

9.10. How to Contact Us

Should you have any questions concerning these Terms, the Platform, or the Services, please contact us via the following means of communication:

• Our address: Building A1, Dubai Digital Park, Dubai Silicon Oasis, Dubai, United Arab Emirates;
• Our email: [email protected].