Platform Cookie Policy
Introdution
MYTAXICRM FZCO (“we”, “us”, “our”, “MyTaxiCRM”, “Company”) created this Cookie Policy (“Policy”) that covers all the details of why, how, and when we use cookies on our services on the MyTaxiCRM web application (“Service”).
We may use cookies for different purposes, for example:
- to ensure the functionality of our Servics;
- to prevent fraud;
- to analyse your usage and improve our Service and to personalise the Service for you;
- to recognize your device and save the actions you have previously made;
- for marketing purposes as provided for in the description of the marketing cookies;
- for other purposes described in this Policy.
You can learn more about how we process your personal data in our Privacy Policy.
What are cookies
Cookies are small text files that websites store on your browser or device.
While cookies may not always directly identify you, they can remember your preferences, device, and browser settings and be used to enhance the personalized browsing experience on the Internet.
Type of cookies
Depending on the period of expiry, cookies may be either session or persistent:
- a session cookie will expire at the end of the user session when the web browser is closed;
- a persistent cookie is stored by a web browser and remains valid until its set expiration date (unless deleted by the user before).
Depending on the provider, there are two types of cookies:
- first-party cookies are placed on websites by hosts of domains;
- third-party cookies are placed on websites by domains other than the one the user is visiting. We may not provide all the features necessary to ensure a personalized and convenient user experience, therefore third-party cookies are employed
Please note that this policy DOES NOT cover the cookies provided by third parties when you follow the links to any website other than ours.
Depending on the purpose, there are four main types of cookies:
- Necessary (or essential) cookies: enable users to use the Website by providing basic functions, e.g., ensuring security. The Website cannot function properly without these cookies;
- Analytical (or statistics/performance) cookies: collect information about how users interact with the Website (e.g., page visits and page load speed). We use them to locate and analyze issues or errors that you may encounter, thus enhancing Website functionality;
- Marketing (or targeting) cookies: are used to track the visitor’s interest in a particular product, measure the number of unique visits, recognize returning users, and deliver a targeted advertisement to users;
- Preferential (or functionality) cookies: enable the Websites to remember your choices (such as language preferences, username, and region).
Legal bases
We use cookies under Article 6 of the GDPR based on your consent (Art. 6(1)(a)) or our legitimate interest (Art. 6(1)(f)).
Necessary cookies are always active. We collect necessary cookies based on our legitimate interest, namely for such purposes:
- to distinguish between humans and bots for forgery prevention and security purposes;
- to preserve user session state across page requests;
- for other purposes necessary for the Website functionality.
Preferential cookies are off unless the user has explicitly requested the service, such as changing the language. In this case, they turn on automatically to ensure the user's request.
Other cookies, namely analytical and marketing cookies, are used only based on your consent.
Cookies we use
The following table sets out the details about the different categories of cookies we use.
| Cookie name | Provider | Purpose | Retention |
|---|---|---|---|
| Necessary cookieshelp make our Website usable by enabling basic functions like page navigation. | |||
| activeMenu | MyTaxiCRM | Navigation in the platform | No explicit expiration. |
| activeSubMenu | MyTaxiCRM | Navigation in the platform | No explicit expiration. |
| lastapid | MyTaxiCRM | Navigation in the platform | No explicit expiration. |
| Analytical cookieshelp to understand how visitors interact with our Website by collecting and reporting information anonymously. | |||
| _hjSessionUser | Hotjar | Allows Hotjar to assign specific behaviours and interactions, all data collected from a particular browser to a user | 365 days duration |
| _hjSession | Hotjar | A cookie that holds the current session data. This ensures that subsequent requests within the session window will be attributed to the same Hotjar session. | 30 minutes duration, extended on user activity. |
| Marketing cookiesare used to track the visitor’s interest and deliver a targeted advertisement to users. | |||
| None | None | None | None |
| Preferential cookiesenable our Website to remember the choices that the user makes. | |||
| None | None | None | None |
Please note that the cookie list may not always be fully up to date due to the changing nature of our Website and the third-party services we may rely on. The actual set and number of used cookies depends on your actions on the Website. You can find cookies relevant to your case in our cookie banner.
How to manage cookie preferences
Please note that cookies are integral to the Website’s functionality. If you choose to block or delete some cookies, our Website may not work correctly, or certain features may be inaccessible.
You have the option to accept or decline specific cookies in the cookie banner on our Website.
Most web browsers are, by default, set to accept cookies. However, you can still set your browser to block or delete cookies. To modify the settings of your browser, follow the instructions included in the following hyperlinks:
Most web browsers collect fingerprint data according to their own practices and policies. We do not process such data and are not responsible for its collection and processing.
Updates to the policy
This Cookie Policy is part of our Privacy Policy. We may periodically update this Policy to reflect new technologies, legal requirements, or for other reasons. Any changes will be communicated by posting a revised version of the Policy on our Website, which will be effective immediately upon posting.
We encourage you to review this Policy periodically. Your continued use of our Website after the revised Policy has become effective constitutes your acceptance of the new terms of the Policy. If the modifications materially alter your rights or obligations hereunder, we will make reasonable efforts to notify you of the change.
Contact us
If you have any questions related to this Policy, our processing activities, or your data subject rights under the GDPR and other applicable laws, in particular in the UAE, you can contact us directly using the following details:
MYTAXICRM - FZCO