DRIVER MANAGEMENT
Driver entity management
In the account of a specific driver, you can:
Photos of documents and personal details such as full name, age, gender, and date of birth, all stored in one place and linked to the assigned vehicle via handover records.
Configure and track personal cooperation conditions based on your operational and financial model – rental schemes, revenue sharing, percentage splits, and other agreed frameworks.
Driver earnings, payouts, and expenses, structured, categorised, and consolidated for transparent financial oversight.
Drivers’ performance monitoring
MyTaxiCRM presents driver engagement and productivity data in a clear, actionable format, allowing you to analyse and influence performance effectively.
The system tracks online hours (both platform-reported and based on actual vehicle activity), trip volumes by status and order category, shift start and end times, driver and passenger presence in the vehicle, as well as currently active and available ride-hailing platforms.
By processing multiple parameters in parallel, MyTaxiCRM gives fleet managers a comprehensive, real-time view of driver performance and operational behaviour.
Onboarding funnel
Owning vehicles is only half the equation – they also need drivers. That’s why MyTaxiCRM includes an internal module for driver sourcing, onboarding, and engagement, helping you maintain sufficient staffing levels and reduce unproductive vehicle downtime.
You can fill the funnel through a call centre, manage candidates via structured statuses, supervise hiring decisions, and even track the cost of driver acquisition – all in one system.
Candidate and driver blacklist
Some risks are better avoided upfront. With a built-in blacklist, you can prevent recurring issues by restricting access to your vehicles for individuals with a problematic history.
MyTaxiCRM provides a convenient way to collect and share relevant information with partner fleets, including comments and internal references, helping you make safer, better-informed hiring decisions.
Driver-to-management queries processing system
A structured way to handle driver issues without losing information or time.
Drivers often need to report issues or resolve situations while on the road. A phone call may work occasionally, but when requests number in the hundreds, information easily gets lost and accountability disappears.
MyTaxiCRM provides a built-in system for creating and routing driver requests directly to management. Each request can be assigned to a responsible person based on role or authority, tracked through execution stages, and evaluated by completion efficiency.
The system is tightly integrated with the driver app, including an in-app chat, allowing drivers and managers to communicate in context, share updates, and keep a full history of actions.
Trying to remember who has a flat tire is clearly not a scalable solution.
Driver portal and app
A transparent workspace for drivers and a single source of truth for the fleet.
The driver portal provides separate system access for your drivers, allowing each of them to independently manage all elements of interaction with the fleet. This includes agreed terms of cooperation, personal earnings and expenses, additional bonuses or partner discounts, applied limits, and the full history of vehicle handover reports.
The portal is available both via web access and through the dedicated driver app, ensuring that drivers always have up-to-date information at hand.
As a result, drivers stay fully informed, processes become transparent, and fleet owners are protected from misunderstandings and disputes.
